About the Company:

UroTuning is a European focused performance parts supplier with an emphasis on customer experience. Our slogan “By enthusiasts, for enthusiasts” has always been at the forefront of our business. We believe that the best customer experience comes from a team of employees that share the same passions and interests of our fans and customers. With vast connections in the European automotive industry, UroTuning has been able to grow as a company while providing enthusiasts with parts they need for their vehicle. We are constantly bringing on new vendors and we are always aiming to improve and grow as a company and as a family. Located in Tampa, Florida, UroTuning supplies parts to customers throughout the US and around the globe.

UroTuning Employment Benefits:

• 401k Retirement program with Company Matching
• Medical Healthcare Coverage
• Paid Time Off
• 1 Week after 90 days
• 1 More Week after 6 months
• 3 Weeks after 1 year annually
• Paid Holidays
• Employee Discount Purchase program
• Lunch Freedom - Choose your time 30-60 min lunch
• Yearly Bonuses
• Company Team Building Outings
• Work with like minded European Car Enthusiasts
  

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Customer Service

About the Position: UroTuning is searching for a Customer Service Representative with excellent VW/Audi/BMW/MINI product and technical knowledge to join our customer support team and continue to enhance our customer service. This position will consist of communicating with UroTuning customers via email, chat, text, and phone, taking care of customer inquiries as well as fostering a friendly, positive, customer-centered environment.

Requirements:

• Must be passionate about customer service AND European cars!
• Excellent communication skills is a must
• 2 years of experience in a customer service retail position
• German automotive and parts knowledge (Volkswagen, BMW, Audi, ETC)
• Comprehensive understanding of automotive parts and their applications with a focus on performance and repair is required
• Ability to work with a team and create professional relationships and a positive fast paced working environment
• Advanced problem solving skills and proven time management skills are a must
• Comfortable and friendly phone demeanor as well as proficiency in writing and ability to easily navigate email and e-commerce programs
• Future openness to working on the weekends if needed
• Hours are for this position are currently full time 9:00AM – 5:30PM Monday-Friday

Pay for this position is $17 per hour based on experience.

Please email your resume to hiring@urotuning.com

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eCommerce Catalog Associate

About the Position: As an eCommerce Catalog Associate you will be working closely with all aspects of the business to ensure smooth operation of the website, both on the front end and backend. We believe that the core of the business starts with the customer experience on our website, and a large part of the job is to guarantee that the website is up-to-date and accurate to the best of our ability.

Requirements:

• Strong base knowledge with MS Office with an emphasis on Excel
• Strong base knowledge of car parts with a focus on VW, Audi, BMW, Mini, and Porsche
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Analytical and strategic mindset to creatively solve problems
• Must be able to quickly learn and navigate through different computer software programs
• Must be able to adapt and change in a ever-changing industry
• Accurate and consistent date-entry or creation
• Photoshop experience preferred
• Previous e-commerce is recommended

eCommerce Catalog Associate Responsibilities:

• Data management via Excel
• Creating and uploading product data
• Maintaining the existing product catalog for OEM, Aftermarket, and Performance products
• Understand online customer needs and utilize this information to service needs and the website more effectively
• Assisting internal UroTuning departments with various tasks and maintenance
• Other duties as assigned

Pay for this position will range from $20 per hour based on experience.

Please email your resume to hiring@urotuning.com